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Return Policy

Return Policy

We hope you never need this information but in life, things happen and we will do what we can to make it right.

Here’s the legal mumbo jumbo.

Cancellation

Cancellations will not be accepted once t-shirts have been ordered or printed.

Returns

To return a Custom T-shirt Company product:

You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@TheCustomTshirtCo.com and make a request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number once received, must be written in a conspicuous place on the outside of the return parcel.

What cannot be returned: 

Due to the nature of custom printed apparel, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between body type and styles. If you have any questions about how a garment may fit, please be consulted by our size chart on the side of each product in our website or please email us at info@TheCustomTshirtCo.com.

We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.

If your items are misprinted, materially flawed, or defective in any way, please contact us at info@TheCustomTshirtCo.com within 7 days from receipt of merchandise and we will be happy to arrange for a return, reprint or credit. Please provide your order number with all correspondence.

Returns for exchange or store credit: must be made within 20 days of receipt of purchase.

To return your items:

Contact info@TheCustomTshirtCo.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.

– Write the RMA number written in a conspicuous place on the outside of the return parcel.

Send the package to:

The Custom T-Shirt Company Limited – Returns
22,  Georgiou Gennadiou Str,
3041 Limassol, Cyprus
+357 25 570 540

 

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